Rapid Dry FAQ


Our Team Remains Available 24/7 to Answer Questions or Provide Service.

For any and all questions related to our services, do not hesitate to contact us right away at (585) 308-2264. Rapid Dry Services maintains 24/7 availability to answer queries and provide emergency assistance to its clientele. For the answers to common questions about our company and services, please review the FAQ below.

Q: I Have Water Damage, What Should I Do?

A: Make an immediate call to Rapid Dry for assistance. We offer lightning-fast response and, if possible, will identify and stop the source of the problem. Since mold growth can begin in as little as 48 hours, it’s important that you contact us to begin the drying process quickly. After you’ve contacted us, safety becomes your paramount concern until we arrive. Make sure that you have powered off all electric appliances in and around the flooded area.

Q: Is Rapid Dry Insured?

A: Rapid Dry Services is fully insured, with liability coverage up to $1,000,000. Regardless of the scope of your home or business’ flooding, you can trust in our team. Every Rapid Dry employee has insurance through worker’s compensation, and we are fully certified through the Institute of Inspection Cleaning and Restoration Certification (IICRC). We strictly adhere to this organization’s industry rules and standards.

Q: Will Rapid Dry Assist Me with My Insurance Claim?

A: Rapid Dry has extensive experience navigating both residential and commercial insurance requirements. Additionally, we meet all of the criteria to work directly with insurance companies. As part of the restoration process, we evaluate, photograph, and document the source of the insurance claim. This documentation includes evidence of visible deterioration, water intrusion, visible microbial growth, and any pre-existent damage. When it comes time to submit your claim, we will guide you through the process. In some cases, we can even bill the insurance company directly.

Q: What if I Don’t Have Insurance?

A: For anyone without insurance to cover restoration work, Rapid Dry Services still stands as the company to call. We offer competitive pricing for our services, and aim to serve the needs of everyone within our community.

For more information or to schedule service around Rochester and Buffalo, NY, call Rapid Dry today at (585) 308-2264.